Return & Refund Policy – RoMarFemme
Not happy with your purchase? Check out our return and refund guidelines to see how we can help. 💰
At RoMarFemme, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns and exchanges within 14 days of receiving your order. Please read our policy carefully before initiating a return or exchange.
1. Returns
🔹 You have 14 days from the date of delivery to request a return.
🔹 Items must be unused, in original condition, and in the original packaging to qualify for a return.
🔹 Once we receive the returned item, we will process the refund within 10 business days to the original payment method.
🔹 Shipping fees are non-refundable.
🔹 Return shipping costs: The cost of returning the item is the buyer’s responsibility unless we made an error with your order (e.g., wrong item sent).
2. Exchanges
🔹 We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order for the desired item.
🔹 Once we receive the returned item, it will be processed within 10 business days.
3. Damaged or Defective Items
🔹 If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours, including photos of the issue.
🔹 We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.
4. Non-Returnable Items
To maintain fairness and quality assurance, the following items cannot be returned:
🔹 Items that have been used, worn, washed, or damaged by the customer.
🔹 Promotional or discounted items (unless the wrong item was sent).
🔹 Items returned without prior authorization from our support team.
5. How to Initiate a Return or Exchange
To start a return or exchange, please email us at:
📩 info@romarfemme.com
Include the following information in your message:
✔ Your order number
✔ The reason for the return/exchange
✔ Photos (if applicable, for damaged/defective items)
Once approved, we will provide return instructions.
⚠️ Please do not send items back without authorization, as they may not be processed.
📍 Return Address:
Will be provided upon approval of the return request.
6. Processing & Shipping Times
🔹 To keep our prices competitive, we partner with multiple fulfillment centers across different regions.
🔹 Orders may ship from different locations, and delivery times vary depending on your country.
🔹 Returns processing may take up to 10 business days after receiving the item.
🔹 Refunds will be issued to the original payment method once the return is processed.
⏳ Please note: Because we work with a distributed logistics network rather than a single centralized warehouse, deliveries may take slightly longer than expected. We appreciate your patience and understanding.
7. Contact Us
If you have any questions about our refund and exchange policy, please reach out to us at:
We are here to assist you and ensure you have a positive shopping experience with RoMarFemme!